Terms of Service

What Fuska Shop is

Fuska Shop is a marketplace that lets you browse participating independent restaurants and place orders for pickup. The restaurants — not Fuska Shop — prepare the food and are responsible for its quality, ingredients, allergen handling, and food safety. We provide the platform that connects you with them and processes your payment.

Eligibility and your account

• You must be at least 13 years old, and old enough to form a binding contract, to use the Service.
• You are responsible for the accuracy of the information you provide and for keeping your password confidential.
• You are responsible for all activity that occurs under your account. Notify us promptly of any unauthorized use.

Orders, pricing, and pickup

• When you place an order, the price shown at checkout includes the item subtotal, applicable tax, and a convenience fee. The grand total is displayed before you pay.
• Placing an order is an offer to purchase. The restaurant may accept or decline it (for example, if an item is unavailable or the restaurant is closed).
• Estimated wait and preparation times are provided by the restaurant and are approximations, not guarantees.
• You are responsible for picking up your order at the correct restaurant location and for verifying your items at pickup.
• Menu items, availability, and prices are set by the restaurants and may change at any time.

Payments

Payments are processed by Stripe. By placing an order you authorize us, through Stripe, to charge your selected payment method for the full order total. Your card details are entered directly into Stripe and are not stored on our servers. You agree to Stripe’s terms as they apply to your payment.

Cancellations and refunds

Because orders are prepared fresh, they generally cannot be cancelled once a restaurant has accepted and begun preparing them. If an order is declined by the restaurant, cannot be fulfilled, or there is a problem with what you received, contact us at sales@fuska.shop and we will work with the restaurant to resolve it, which may include a full or partial refund at our reasonable discretion. Refunds are issued to your original payment method through Stripe.

Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or abusive purpose.
• Place orders you do not intend to pick up or pay for.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its systems.
• Copy, scrape, or misuse content, or impersonate another person or restaurant.

We may suspend or terminate accounts that violate these Terms or that we reasonably believe are engaged in misuse.

Food safety and allergies

Restaurants are solely responsible for preparing your food and for allergen and ingredient information. If you have a food allergy or dietary restriction, use the special-instructions field and confirm directly with the restaurant. Fuska Shop does not prepare food and cannot guarantee that any item is free of a particular allergen.

Restaurant partners

Restaurants on Fuska Shop are independent businesses — not employees, agents, or representatives of Fuska Shop. A restaurant and its owners, managers, administrators, and staff (“restaurant personnel”) are not Fuska Shop employees for any purpose, and access to a restaurant admin account or a Fuska Shop–provided device does not create any employment or agency relationship. Each restaurant controls its own operations, hours, food preparation, and personnel, and is solely responsible for its own wages, taxes, benefits, insurance, licenses, and compliance with labor and employment laws.

Any tablet or device Fuska Shop lends a restaurant remains Fuska Shop’s property, is provided with a refundable deposit, and must be kept in good condition and returned on request or when the partnership ends. Restaurants participate under the Fuska Shop Restaurant Partner Agreement.

Text message (SMS) terms

Fuska Shop Order Updates is an optional text-message program for order notifications. Customers join by checking “Text me updates about this order” at checkout; we then text the mobile number on that order when it’s ready for pickup or if it’s cancelled and refunded. Restaurant partners join by entering a mobile number under “New-order text alerts” in their restaurant portal, and receive a text for each new order. See fuska.shop/sms for details.

• Joining is optional and is not a condition of any purchase. We do not send marketing texts.
• Message frequency varies with your orders (typically 1–2 texts per order).
• Message and data rates may apply.
• Reply STOP to cancel at any time; you’ll get one confirmation text and no further messages. Reply START to rejoin.
• Reply HELP for help, or email sales@fuska.shop.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile number and consent are handled as described in our Privacy Policy and are never sold or shared for third-party marketing.

Intellectual property

The Service, including its software, design, and the Fuska Shop name and logo, is owned by us and protected by law. We grant you a limited, personal, non-transferable license to use the Service for its intended purpose. Restaurant names, logos, and menu content belong to the respective restaurants.

Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that food ordered through it will meet your expectations. Restaurants are independent businesses and are not our employees or agents.

Limitation of liability

To the fullest extent permitted by law, Fuska Shop and its providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Service. Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

Changes to the Service and these Terms

We may modify or discontinue features of the Service at any time. We may also update these Terms from time to time; we will post the updated version here and revise the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in New York.

Contact us

Questions about these Terms? Contact us at sales@fuska.shop.